Our programs are meticulously designed to foster collaborative learning and hands-on experiences, ensuring that you gain practical skills and insights. The Certified Professional in Age-Friendly Health Care (CPAFH) credential sets the standard for excellence in the care of older adults and affirms your ability to provide safe, person-centered care across settings. If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable. Ideas for change may come from those who provide input into, work in, or are recipients or customers of the system, or from the experience of others who have successfully improved.

Use Sampling

Also, try to leverage existing measures the team is already collecting data for and reporting on so it’s also easier and not additional work. To answer the third question of the Model for Improvement — What change can we make that will result in improvement? The time is measured from the decision to admit to the physical appearance of the patient into the inpatient room. The destination cannot be a “holding area” but must be a “real inpatient bed.” The sample collection should be done in real time, so a data collection process needs to be worked out by members of the team to achieve this goal. The collections must be done weekly and summarized as the percentage of patients in the sample that achieved the goal for that week.

Jointly organised by the Institute for Healthcare Improvement (IHI) and BMJ Group, the International Forum on Quality and Safety in Healthcare has a rich history of supporting and energising the international movement for health and care improvement. The International Forum in Oslo will focus on the key themes in health and care in Europe, while bringing in perspectives and knowledge from around the world. People involved in parts of the process or system that you are trying to improve bring diverse perspectives and expertise that can fuel more effective ideas for change that are more likely to be sustained while building will to make improvements. The three fundamental questions in the Model for improvement can be addressed in any order, although teams typically start with the first question — What are we trying to accomplish? Support activities will be provided between the online sessions and referenced during the online and in-person sessions. Plotting data over time using a run chart is a simple and effective way to determine whether the changes you are making are leading to improvement.

Ensure that the individuals who will most benefit from the improvement contribute to identifying measures that reflect improvement from their perspective. When forming a team, it is vital to apply an equity lens to identify team members and to engage the individuals who will most benefit from the improvement on the team. ​​​​​​​​The IHI Chief Quality Officer UK Professional Development Programme aims to demonstrate how to apply quality management best practices at a system level across an organisation.

Where health and care improvers meet

Or, in order to focus your efforts on improving patient and family satisfaction, ask patients and their families about their experience of the cardiac surgery process. This programme will share best practices, case studies, and real-world experiences of leading for quality to enable participants to build skills and knowledge through facilitated exercises and project-based learning. As a leader responsible for quality, you will need to engage and partner with your board and senior leadership colleagues.

Certifications

We’d love to see you in Canberra – make sure to join our email list to get updated on developments with the conference. After successful implementation of a change or set of changes for one population or unit, the team can then spread the changes to other parts of the organization or to other organizations. Engage the individuals who will most benefit from the improvement in defining the aim. IHI uses the Model for Improvement as the framework to guide and accelerate improvement work.

Learn More about the Model for Improvement

Measurement is a critical part of knowing if we have made a difference, what the impact of the changes are, if we have met our aim, and future action to take. When selecting measures, it is vital to include the people whose lives will be impacted by the improvement to have a voice in deciding what measures are important from their perspective. While aims often center around a quantitative aim or target, it’s important to measure your improvement work using quantitative and qualitative data. Improvers attend the International Forum conferences every year to hear and meet some of the world’s brightest minds and to forge relationships that drive improvement and innovation in health and care across the world. At Europe’s largest gathering of health and care improvers, you will find practical tools, fresh ideas, and powerful connections to accelerate improvement. Teams use feedback in the form of quantitative and qualitative data to learn if a specific change leads to an improvement.

Registration Fees​

Amar is the first National Clinical Director for Improvement at NHS England, leading the application of improvement across England’s health and care system. He is the national improvement lead for mental health at the Royal College of Psychiatrists, leading a number of large-scale improvement collaboratives on topics such as restrictive practice, workforce wellbeing and equalities. Amar is chair of the Scientific Advisory Group at the Institute for Healthcare Improvement (IHI), and also acts as faculty with IHI, teaching and guiding improvers and healthcare systems across the world. He is a member of the Q advisory Board at the Health Foundation and a member of the reference group for the Centre for Sustainable Healthcare. He is on the health advisory board for the UCL global business school for health, and a Council member for the Healthcare Costing for Value Institute.

• The collections must be done weekly and summarized as the percentage of patients in the sample that achieved the goal for that week.
• Using our combined expertise and passion, the Institute for Healthcare Improvement (IHI) and BMJ Group bring you the largest international conference in Europe focused on improving outcomes for patients and communities through quality improvement.
• ​​​​​​​​The IHI Chief Quality Officer UK Professional Development Programme aims to demonstrate how to apply quality management best practices at a system level across an organisation.
• When considering certification, we recommend reviewing the detailed certification exam content outline and eligibility requirements to see how both align with your current responsibilities or future goals.
• Also, try to leverage existing measures the team is already collecting data for and reporting on so it’s also easier and not additional work.

If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. ​Course preparation materials will be available one month before the start of Session 1. Unless otherwise noted, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants. Apply via email via by sending a letter from the Head of your Department confirming that you are and will be a full-time faculty member at the time of the conference.

It represents the ability of patients with various illnesses to get into the system through the most common admission route. We will explore healthcare breakthroughs, nurture innovation and collaboration, and continue to integrate Indigenous knowledge systems into healthcare practices to improve health outcomes and promote inclusivity across all communities. “Implementing” means making the changes permanent by establishing the infrastructure necessary to support and sustain those changes over time. We are dedicated to nurturing leaders who are prepared to drive meaningful, lasting change and build a more inclusive, empathetic, and consumer-centred healthcare system—by thinking differently and acting together. 61% of International Forum delegates report positive changes in their organisations as a result of attending the conference. IHI empowers your career growth and learning with a dynamic blend of in-person and virtual educational opportunities, designed with your needs in mind.

• If one of your goals for pursuing certification is a promotion or career change, it can be helpful to look at job descriptions or job titles of others who are certified to help understand what opportunities certification might open for you.
• Sampling is a simple, efficient way to help a team understand how a system is performing.
• In her DCNO role Diane had professional leadership responsibility across the many spectrums of Adult Nursing, and was also the nursing lead for quality, safety, and leadership development.
• Ideas for change may come from those who provide input into, work in, or are recipients or customers of the system, or from the experience of others who have successfully improved.
• We will be releasing more information about the conference, the programme and the activities that you can expect in Canberra over the next few months.

Materials

Addressing the most urgent needs of health and care systems, the International Forum creates a platform for the quality improvement community to meet, exchange expertise and find solutions. Sampling is a simple, efficient way to help a team understand how a system is performing. In cardiac surgery, the patient volume is typically low enough to allow tracking of key measures for all patients. For example, if accurate data is not easily available through automated administrative databases, instead of monitoring the time from catheterization to cardiac surgery continuously, measure a random sample of 10 to 20 cardiac surgery patients per month. Dr. Amar Shah, is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level at ELFT on quality, performance, strategy, planning, data and analytics.

Amar has led the approach to quality at ELFT for the past 10 years, and has embedded a large-scale quality improvement infrastructure and quality management system, with demonstrable results across key areas of organisational performance. The Certified Professional in Human Factors in Health Care (CPHFH) credential is earned by professionals demonstrating a high level of proficiency in applying the core standards of human factors, systems thinking, and design to health care improvement. In addition to collecting quantitative data, be sure to collect qualitative data, which often are easier to access and highly informative. For example, ask the nursing staff how weaning from medications is going or how to improve the sedation protocol.

Linking back to the numeric goal within the aim statement, the outcome measure indicates how the system is working, specifically the the quality of receivables refers to impact on the customers/patients. Typically there is one outcome measure for an improvement initiative, and at times, there may be a need for two. We will be releasing more information about the conference, the programme and the activities that you can expect in Canberra over the next few months. The International Forum in Canberra, Australia, will focus on the key themes in health and care in the region while bringing in perspectives and knowledge from around the world.

Engage the individuals who will most benefit from the improvement in identifying and co-designing potential changes. The International Forum in Canberra will centre on the theme ‘Think differently, start small, have impact‘. Delegates from over 60 countries meet to share problems and solutions, and find or maintain networks that help them gather ideas, benchmark and progress with their improvement projects. The model is compatible with any change models that organizations may already be using and can help to accelerate improvement.

During the COVID-19 pandemic, she worked with clinical colleagues and policy officers as one of the senior clinicians to support the many efforts required in relation to the pandemic. From 2008 to 2016, Diane was an Assistant Nurse Director for Quality Improvement and Safety in a health system. Key results in this role were demonstrable and sustained improvements in safety and quality and building organisational capacity and capability for improvement.

You will need to design an approach and infrastructure to support the delivery of high-quality, continuously improving care and improve what matters for your local population. Using our combined expertise and passion, the Institute for Healthcare Improvement (IHI) and BMJ Group bring you the largest international conference in Europe focused on improving outcomes for patients and communities through quality improvement. Don’t wait two months to receive data on patients’ average length of stay in the hospital from the information systems department. Develop a simple data collection form and make collecting the data part of someone’s job.

Diane Murray, was Deputy Chief Nursing Officer (DCNO) at Scottish Government from 2016 until November 2021. Currently she is working on a part-time basis to support the Scottish Government Social Care Team with work in relation to the development of a new National Care Service. In her DCNO role Diane had professional leadership responsibility across the many spectrums of Adult Nursing, and was also the nursing lead for quality, safety, and leadership development. Believing that staff is the greatest asset in the pursuit of quality, Diane was proud to lead work on behalf of Scottish Government to enshrine both staff governance and health and care staffing in law in Scotland.

He is honorary visiting professor at City University (London) and the University of Leicester. Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 50 peer-review articles in the field of quality management.

The Model for Improvement has been used successfully in many industries, including thousands of health care organizations in numerous countries to improve countless different processes and outcomes. The model can also be used to ensure that improvements result in closing equity gaps rather than maintaining or widening them by applying an equity lens at every step of the process. When considering certification, we recommend reviewing the detailed certification exam content outline and eligibility requirements to see how both align with your current responsibilities or future goals. If one of your goals for pursuing certification is a promotion or career change, it can be helpful to look at job descriptions or job titles of others who are certified to help understand what opportunities certification might open for you. Additionally, interests and competencies often overlap, which leads many health care professionals to pursue more than one certification. In order to move forward to the next step, a team needs just enough data to know whether changes are leading to improvement.